Treating Customers Fairly

At Gold Cars Ltd, fair treatment of customers is central to how we operate.

We are committed to:

• Providing clear, fair and not misleading information
• Ensuring pricing is transparent
• Explaining finance options clearly
• Encouraging customers to consider affordability
• Monitoring complaints and feedback to improve our service
• Removing unnecessary barriers to raising concerns

We regularly review our sales processes and customer outcomes to ensure we continue to meet regulatory standards and deliver fair results.

Supporting Vulnerable Customers

We recognise that some customers may require additional support due to personal circumstances.

If you need extra assistance at any stage of your purchase or finance process, please let us know. We will take reasonable steps to support you and ensure you fully understand the information provided.